Terms of service

 

RETURN AND REFUND POLICY

All sales at Midwest Collectibles Wholesale (popnplush.com) are final. We do not accept returns or exchanges for change of mind, accidental purchases, or personal preference.

Blind Boxes and Mystery Products

Blind box contents are random. A particular character, design, or rare item is not guaranteed unless expressly stated in the listing. Duplicate items or receiving a character you do not want are not grounds for a return, exchange, or refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us promptly through our website’s Contact page with your order number and photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund. If we require a return for a confirmed issue, we will cover return shipping. Please contact us before sending anything back.

Cancellations

Please contact us immediately to request a cancellation. Cancellation is not guaranteed and cannot be made once an order has shipped.

Refunds

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

This policy does not limit any rights or remedies required by applicable law.